Always-On Call Handling for Peak Demand

Always-on call handling answers common questions, captures details, and books callbacks 24/7 — routing complex calls to your team with full context

Request a demo

Trusted by

Resolve calls faster, reduce escalation, and improve satisfaction.

82% of calls resolved without agent escalation

Growth Hub Business Support

£500K in upsell revenue driven by AI agent assist

Trade Association

94% intent match accuracy in 11 languages

Local Authority

Schedule a demo

Answer Calls Anytime

Be available 24/7 without hold times or voicemail.

Automate Repetitive Calls

Let AI handle FAQs, capturing information, callback, and more.

Scale Without Hiring

Manage more calls without growing your headcount.

Stay Integrated

Syncs with your CRM, booking system, or support tools out of the box.

Learn From Every Call

Unlock insights on customer needs, common queries, and call patterns to continuously improve service.

Human-When-Needed

Seamlessly escalate to your team when complex help is required.

Key Industries

Local Authority & Public Service

Improving access to services, even outside office hours

Local Authorities

Growth Hubs & Business Support

Handling funding and programme enquiries during peak demand

Growth Hubs

Trade Associations & Membership Bodies

Supporting members without stretching small teams

Trade Associations

Book a call

How It Works

Setup Knowledge Base

We’ll work to gather your organisation details, FAQs, callback flow, and integration requirements. Our team will customise the AI to match your specific needs and branding.

Test Workflows

Before going live, we’ll test the system thoroughly to ensure everything is running smoothly. You’ll have the chance to review call flows, responses, and integrations to make any adjustments.

Deploy Agent

Once approved, Voyce AI will be soft launched and start handling calls for your organisation before full rollout. We’ll ensure a seamless transition, so you can begin benefiting from 24/7 call coverage immediately.

Monitor Performance

After deployment, we’ll monitor performance, gather feedback, and provide detailed analytics. If needed, we’ll fine-tune the system to continuously improve call handling and customer satisfaction.

Integrate Your Apps

Trusted by Leading Organisations

“Voyce AI has completely changed the way we handle inbound calls. Our customers love the instant response, and our staff can now focus on high-value tasks.”
– Jane D., Trade Association

Start your journey with Voyce AI today

Discover how Voyce AI can streamline your call operations.

FAQs

What is Voyce AI, and how does it work?

Voyce AI is a conversational voice agent that answers calls, resolves customer queries, bookings, complaints and provides real-time support 24/7. It’s like adding a tireless, highly trained team member to your frontline.

How is this different from a chatbot or IVR system?

Unlike traditional phone menus or basic chatbots, Voyce AI understands natural language and speaks in a human-like voice. It can hold real conversations, respond intelligently to questions, and route calls or actions without frustrating your customers.

What are the key features of Voyce AI?

Voyce AI can:
• Answer FAQs and service questions
• Book and reschedule appointments
• Check order or account status
• Capture and route complaints
• Collect payments
• Log details in your CRM

What happens if the AI can’t answer a call?

If a query falls outside the AI’s scope, it can seamlessly transfer the call to a designated team member.

How does Voyce AI integrate with my existing systems?

Voyce AI integrates with popular CRMs, booking platforms, and payment systems, ensuring a smooth workflow.

How secure is Voyce AI?

Security is a top priority. Voyce AI uses encrypted connections and complies with industry standards (e.g., GDPR, HIPPA where appropriate) to ensure the safety of your data and customer information.

Learn why clients love Voyce AI

Growth Hub

"During funding deadlines and programme launches, inbound calls from SMEs increased sharply. Voyce AI handled high-volume Tier 1 enquiries — including grant resources, support options, and callback requests — ensuring businesses received timely guidance while protecting advisor capacity."

More than 65% of Tier 1 Enquiries Handled 24/7

Regional Growth Hub

Trade Organisation

"During peak membership periods and event launches, inbound enquiries surged well beyond our internal team’s capacity. Voyce AI handled routine Tier 1 calls — including resources, membership status, event details — ensuring members received immediate answers without overwhelming staff."

More than 55% of Tier 1 Enquiries Resolved Automatically

Trade Organisation

Local Government

"Our contact centre was receiving over 1,000 daily calls about bins, benefits, and parking. With Voyce AI, we’ve automated responses to 72% of these, reduced wait times from 6 minutes to under 30 seconds, and improved public satisfaction ratings."

More than 70% reduction in wait time

Local Authority

Ready to Transform Your Customer Support?

Start delivering exceptional customer experiences 24/7 with Voyce AI.

Request a Callback